Overall rating:
(89 Reviews)
These locations never disappoint and the transportation was timely, clean and professional.
Score:
Recommended:
YES
Recommended:
YES
This is the 3rd time in Xel-Ha and 2nd time at Tulum. Our first experience was 2002. We went back to compare old pics to the new ones. It is CRAZY how the ruins have degraded over the years. Also, back then, Xel-Ha water was crystal clear and a beautiful turquoise. Now it is dingy and slightly brownish...
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Recommended:
YES
Recommended:
YES
No surprises, good customer service, great guide
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Recommended:
YES
Recommended:
YES
Ruins are amazing
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Recommended:
YES
Recommended:
YES
This tour was excellent, puntual, staff very respectful and attentive. Mario, our tour guide in Tulum ruins have us a very detailed history which just added appropriation to the rich Mayan history. Xel-Ha was amazing…words can describe this place, this is a must. I highly recommend it !!!
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Recommended:
YES
Recommended:
YES
Overall good trip.
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Recommended:
YES
Recommended:
YES
great staff
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Recommended:
YES
Recommended:
YES
Our only complaint was that there was no food available to purchase for breakfast.
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Recommended:
YES
Recommended:
YES
Awesome excursion, Tulum ruins are a must see, Xel-Ha was unbelievable, huge property, not for people that can't walk very well
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Recommended:
YES
Recommended:
YES
This excursion was wonderful. We had great guides through Tulum (Jesus was the lead), and Xel-Ha was phenomenal. My only complaint is that the visit to Tulum was probably a little short and would have benefited from another 30 minutes. However, Xel-Ha is a massive park and could easily take a full day to see everything, so the timing is sensible.
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Recommended:
YES
Recommended:
YES
Beyond my expectation.
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Recommended:
YES
Recommended:
YES
Everything was coordinated very well. Transportation was right on time, never felt lost. Two hours in Tulum & five hours at Xel-ha was perfect for us (thirty year old couple).
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Recommended:
YES
Recommended:
YES
Very fun tour, definitely recommend
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Recommended:
YES
Recommended:
YES
The tour went smooth and guide was very friendly and professional.
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Recommended:
YES
Recommended:
YES
Wow! What a great day!
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Recommended:
YES
Recommended:
YES
Excellent customer service and beyond
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Recommended:
YES
Recommended:
YES
Enjoy the service
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Recommended:
YES
Recommended:
YES
Ernesto was our guide for Tulum and did a wonderful job, he was very informative, lots of personality and we will always remember the iguana falling out of the tree! I highly recommend this trip, after walking around Tulum for 2 hours, the Xel-Ha park was very refreshing. For next time, I would bring a water camera or water proof phone case. Wasn't sure I would be able to snorkel, but I got the hang of it! So much fun, and food was included! I would definitely do this trip again.
Score:
Recommended:
YES
Recommended:
YES
Great trip, I'll do it again next trip for sure. Very professional service all day.
Score:
Recommended:
YES
Recommended:
YES
Many and varied activities.
Helpful staff.
Plenty of equipment.
Misleading maps.
Clean site.
Abundant food.
Minimal changing opportunities.
Score:
Recommended:
YES
Recommended:
YES
Good information at Tulum
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Recommended:
YES
Recommended:
YES
Tulum was so informative and Xel-Ha was so fun
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Recommended:
YES
Recommended:
YES
Awesome! Only challenge was some difficulty knowing which bus to get on at the bus stop outside the hotel. Even the bus driver said it was not the right bus the first time I asked. Maybe signage in or on the bus would be helpful.
Score:
Recommended:
YES
Recommended:
YES
lots of fun, loved the all inclusive, the problem is always that the day moves so quickly so 2 hours in tulum turned out to be a shame. The ruins were small enough to explore with time to spare, but we didn't get to explore the town. You also wouldn't want to miss out on any time at Xel-Hal, since there is an amazing variety of fun things to do while there.
Score:
Recommended:
YES
Recommended:
YES
Fun time.
Score:
Recommended:
YES
Recommended:
YES
Highly recommend Xel-Ha, a great snorkel place. Also, you can explore the quiet cave and dip in the fresh water from Zip-line.
Score:
Recommended:
YES
Recommended:
YES
The tour to Tulum was very informative but I felt the time to see the ruins was a little short. We had to rush to cover the area and take pictures.
Score:
Recommended:
YES
Recommended:
YES
Mayan Ruins: The tour was nice but there were so many other tours going on at the same time it was hard to keep track of my group, I caught myself listening to the information provided by the other tour guides in regards to the Mayan ruins history. I wish that there was more time to shop at Tulum by the bus stop because I didn't see any other shops like that during the tours.
Xel-Ha All inclusive: The food and drinks were great, as well as all of the other activities Xel Ha had to offer. However during snorkeling there was a lot of algae which made the water look dirty, and the goggles kept on fogging which made it worse. The coral reefs were damaged because people were resting on it, it would be beneficial to tell people not to touch it.
Score:
Recommended:
YES
Recommended:
YES
The Tulum tour was extremely hot and it was so crowded it was hard to hear our guide. The grounds were amazing though and definitely worth the trip. Xel-Ha was amazing!
Score:
Recommended:
YES
Recommended:
YES
Great experience, tour guides were friendly and knowledgeable
Score:
Recommended:
YES
Recommended:
YES
I think Tulum and Xel-Ha should be done in different days. I wish i could have done more things in xel-ha. It is such a big park and i got to do so little.
Score:
Recommended:
YES
Recommended:
YES
Fantastic Tour! We thought it might be too long of a day, but it turned out perfect. Just enough time at both places.
Score:
Recommended:
YES
Recommended:
YES
Thoroughly recommend this tour it was a long day but totally worth it. Initially it was a little confusing trying to find the correct bus etc. as we were picked up then taken to another station which wasn't clear however it improved from then. Tulum is breathtaking and Xel-Ha was more than I could have imagined. If you're wanting to explore the Mayan Ruins and then have a bit of water fun after this is the tour for you. Not to mention the all inclusive drinks and food!
Score:
Recommended:
YES
Recommended:
YES
My boyfriend, Wale, and I did this on the first of our spring break trip. BEST MONEY SPENT!!! Tulum was beautiful and our tour guide, Fabian, was excellent. Our favorite part was Xel-Ha! Great tasting Miami vices, great authentic Mexican food, snorkeling, zip lining, tubing!! Just a wonderful time. Recommend 100%!!
Score:
Recommended:
YES
Recommended:
YES
I liked everything except the crowds and the annoying Vendors both of which is out of your control. Otherwise, the ruins where very educational and Xel-Ha River ride was fun. I had a big grin on my face the whole time.
Score:
Recommended:
YES
Recommended:
YES
Everything about the tour was great except that it took about 12 hours, which was longer than expected, and thus was very exhausting.
Score:
Recommended:
YES
Recommended:
YES
The buses had comfortable seats and functional air conditioning.There were English speaking guides which is good because my Spanish is very limited. The ruins at Tulum made for an interesting cultural experience. I highly recommend Xel-Ha tons of fun in the water and sun, and all you can eat and drink, including booze.
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Recommended:
YES
Recommended:
YES
Edwin was a great tour guide.
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Recommended:
YES
Recommended:
YES
Views of Tulum were spectacular, beach area was beautiful. Xel-Ha was great for snorkeling, saw a variety of fish.
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Recommended:
YES
Recommended:
YES
It was amazing!!
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Recommended:
YES
Recommended:
YES
The tour exceeded my expectations. The trip was organized. Our groups were split into English and Spanish speakers. No words can express how beautiful Xel-Ha is compared to other water parks. Coming again and using Cancun tours is a no brainer.
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Recommended:
YES
Recommended:
YES
Ton of fun!
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Recommended:
YES
Recommended:
YES
Had a great time.
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Recommended:
YES
Recommended:
YES
The tour was great. Got picked up by the bus at our resort on time and was transported to a central pickup location. It was all very organized and timely. The tulum section could have been better, the guided section was too short to my liking. Xel Ha was amazing but it would have been nice to arrive there earlier.
Score:
Recommended:
YES
Recommended:
YES
The Tulum and Xel-ha tour were a great investment! The ride down there from Cancun was very relaxing on the air conditioned bus. We had two hours at Tulum which gave us a ton of time to explor and go down to the beach. It's hot there so going to axel-ha right after and getting into the cool water was perfect! All you can eat and drink is provided at Xel-ha and the food was excellent! We inner tubed and snorkeled down the river which started in mangroves. It was so beautiful and seeing all of the tropical fish was really cool! There were so so many things to do at Xel-ha so it offers a great variety of activities for the family. We have now convinced our whole family to go on vacation next year and we will definitely be taking them to Xel-Ha!
Score:
Recommended:
YES
Recommended:
YES
great tour guides, well versed and knowledgeable.
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Recommended:
YES
Recommended:
YES
Our time in Xel Ha was excellent. It would have been nice to have more of it in Tulum without tram delays.
Score:
Recommended:
YES
Recommended:
YES
Awesome experience!
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Recommended:
YES
Recommended:
YES
With it being our first trip to Mexico, we were nervous about leaving the resort for the excursions. We were very impressed with how organized the tours were and would definitely recommend them to anyone wanting to do any kind of excursions and we will use them again on our next trip.
Score:
Recommended:
YES
Recommended:
YES
Had a good time
Score:
Recommended:
YES
Recommended:
YES
